After-Sale Service

We are here to make every journey easier, even after your purchase.

Returns & Refunds

If Your Purchase Is Not Quite Right,
You May Request A Return Within Our Return Period.

To Start A Return, Please Submit A Return Request With
Your Order Details And Contact Information.

*Once Approved, We Will Email You With Return Instructions.

Submit a return request

Complete the form below. Our team will review your request before providing return instructions.

Shopify's standard form cannot attach files. If photos or video are needed, our team will ask you to reply to the confirmation email with them.

Faulty Or Incorrect Items

If Your Item Arrives Damaged, Faulty, Or Incorrect, Please Contact Us Directly So We Can Assist You As Quickly As Possible.

Warranty

We Design Our Products To Support Everyday Family Life With Safety, Comfort, And Reliability In Mind.
That’s Why We Offer A Limited Warranty On Eligible Products Against Defects In Materials And Workmanship Under Normal Use.

Warranty Coverage

Our warranty period starts from the original date of purchase:

Car Seats: 3 years
Strollers: 2 years

*Applies to the original purchaser and requires valid proof of purchase.

What’s Covered

Manufacturing defects in materials and workmanship when the product has been used as intended and cared for according to the user manual.

What’s Not Covered

• Normal wear and tear from everyday use
• Improper use, misuse, abuse, or neglect
• Incorrect installation, maintenance, or storage
• Accidents, impact, transport damage, or environmental exposure
• Unauthorized repairs, modifications, or alterations
• Use of non-original parts or accessories

Register For Extended Warranty

Car seats: 3-year standard warranty + 2 additional years after registration, up to 5 years total.

Strollers & pushchairs: 2-year standard warranty + 1 additional year after registration, up to 3 years total.

Register Your Product →