Order & Shipping

Orders usually take 1–2 working days to process before they are shipped. Once dispatched, estimated delivery is 2–3 working days for the UK and Germany, 2–5 working days for other EU countries, and 1–3 working days for Japan. Orders are not shipped or delivered on weekends or public holidays.

When your order ships, we will send a confirmation email with the tracking information. You can also use our Track My Order page and search with your order number and checkout email, or enter your tracking number directly.

Tracking may take some time to appear after dispatch, and updates can pause while a parcel is moving between carrier facilities, passing customs, or travelling over a weekend or public holiday. Please check again later. If there has been no update for an unusual length of time, contact us with your order and tracking numbers so our team can investigate with the carrier.

Please contact us as soon as possible after placing your order. We will try to help, but once order verification and handling have begun, cancellation or changes may no longer be possible. An address change is not guaranteed after dispatch.

First check the tracking page and any safe places around the delivery address, then contact the carrier if a delivery attempt is shown. If the parcel still cannot be found, or it arrives damaged, contact Jovikids with your order number, tracking number, and clear photos of the parcel and product where applicable. Please keep all packaging while we review the issue.