Shipping policy

Shipping Policy 

Thank you for choosing Jovikids. We are committed to delivering orders safely, quickly, and reliably. Please review our shipping policy below for details on delivery destinations, processing times, shipping rates, and order handling.


1. Where We Ship & Fulfillment Centers

We fulfill orders from local fulfillment hubs to ensure fast, dependable delivery:

  • UK Local Warehouse: Dispatches orders to the United Kingdom.
  • Germany Local Warehouse: Dispatches orders to Germany, France, Italy, Spain, and the Netherlands.

Note: We currently do not ship to overseas territories, PO Boxes, or APO/FPO addresses.

2. Order Processing & Cut-off Times

  • Order Cut-off Time: 12:00 PM (Local Warehouse Time), Monday through Friday.
  • Processing Time: Orders placed before 12:00 PM on business days begin processing the same day. Orders placed after 12:00 PM, on weekends, or during public holidays will be processed within 1–2 business days.

3. Shipping Rates & Delivery Estimates

We are pleased to offer Free Standard Shipping on all orders across all supported destinations.

  • UK Orders: Dispatched directly from the UK fulfillment hub via DPD Next Day, with delivery typically completed within 1–2 business days.
  • EU Orders (Germany, France, Italy, Spain, and the Netherlands): Dispatched from the Germany fulfillment hub via DHL Standard (or DPD under special routing circumstances), with delivery typically completed within 3–5 business days.

4. Customs, Duties & VAT

Transparent pricing with zero unexpected fees.
All displayed prices include applicable VAT and local taxes. Because parcels are dispatched from domestic UK and EU facilities, orders will not incur import duties or customs clearance fees upon arrival.

5. Order Tracking

Upon dispatch, an automated notification containing a direct tracking number and carrier tracking link is delivered via email. Real-time scanning events typically reflect within 24 hours of carrier collection.

6. Address Corrections & Delivery Exceptions

  • Address Modification Window: For any adjustments to the delivery address, please contact customer support directly or email cs@norababyuk.com (UK) or service@jovikids.com (Global)according to the order placement time:
    • Orders placed before 12:00 PM: Notification must be submitted before 12:00 PM on the same day.
    • Orders placed after 12:00 PM: Notification must be submitted before 12:00 PM on the following day.
    Once processing begins at the warehouse, rerouting or address alterations are no longer possible.
  • Returned Packages: In the event that a parcel is returned to the warehouse due to incorrect recipient information, unsuccessful delivery attempts, or unclaimed collection, reshipment postage will be the responsibility of the purchaser.

7. Damaged or Compromised Shipments

The structural safety and condition of child travel gear remain paramount. If a parcel sustains transit damage:

  1. Contact customer support via cs@norababyuk.com (UK) or service@jovikids.com (Global) within 48 hours of delivery.
  2. Supply the order number, alongside clear photographic or video evidence displaying the outer shipping carton, carrier label, and damaged item.
  3. Following prompt verification, customer care will coordinate an immediate complimentary replacement or a full refund.

8. Customer Support

For shipping questions or delivery status inquiries:

  • Global Email: [service@jovikids.com]
  • UK Email: [cs@norababyuk.com]

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM