سياسة الاسترداد

Thank you for shopping with Jovikids UK. We are dedicated to providing safe, comfortable, and reliable products for you and your family. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return

To qualify for a refund under our 30-day return policy:

  • Condition: The item must be unused, unwashed, and in like-new, resaleable condition. Products must show zero signs of actual road use, outdoor wear, scratches, indentations, or soilage (such as pet hair, food residue, or stains). 
  • Packaging: The product must be in its complete original packaging, with all protective materials, accessories, user manuals, warning tags, and original labels intact.
  • Proof of Purchase: You must provide your Jovikids order number and proof of purchase.

Note on Hygiene & Safety: Due to strict child safety and hygiene standards, items that show signs of assembly, outdoor use, soilage, or missing original safety tags cannot be accepted for a full refund.

2.Return Shipping Costs (Change of Mind)

  • For standard "change of mind" returns, the customer is responsible for the direct cost of returning the goods.
  • Prepaid Return Label Service: For your convenience, we can provide a trackable Royal Mail, DPD, or Evri return label upon request. The return fee will be deducted from your final refund amount.
  • Self-Arranged Shipping: If you choose to use your own courier, we strongly recommend using a tracked and signed-for service with adequate transit insurance. Jovikids is not liable for goods lost or damaged during return transit.

3. Damaged, Faulty, or Incorrect Goods 

The safety of your child is our highest priority. If an item arrives damaged, develops a fault, or does not match what you ordered, your statutory rights under the UK Consumer Rights Act 2015 apply:

  • Short-Term Right to Reject (Within 30 Days): If your product arrives damaged or develops a manufacturing defect within 30 days of delivery, you are entitled to a full refund, replacement, or repair.
  • After 30 Days (Up to 6 Months / Manufacturer Warranty Period): If a defect arises after 30 days, we will offer a repair or replacement. If a repair or replacement is not possible or disproportionate, you may be entitled to a price reduction or refund.
  • Free Returns for Faulty Goods: We will provide a free pre-paid return label or arrange a free courier collection for confirmed faulty, damaged, or incorrect items.

4. Inspection & Refund Process

  • Once your return arrives at our UK fulfillment center, it will undergo a thorough inspection within 3 to 5 business days.
  • If approved, your refund will be processed back to your original payment method (Credit/Debit Card, PayPal, Klarna, etc.) within 5 to 7 business working days.
  • If an item returned under "change of mind" is found to be used, damaged, or missing parts, we reserve the right to reduce the refund value to reflect the reduction in value (diminished value).

5. Contact Us

For any questions regarding our return process or warranty, please reach out to:

  • Email: cs@norababyuk.com
  • Phone: 0151 448 1200
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM GMT