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JOVIKIDS SUPPORT
Frequently Asked Questions
Everything you need for a safer, smoother journey.
Does Jovikids support live chat?＋
Our support team is available Monday to Friday. You can also send us a message at any time.
How do I know my order was successful?＋
You will receive an order confirmation email, followed by another email when your order has shipped.
Where can I find an instruction manual?＋
Visit our product guide or contact support with your product name and model number.
What should I do if I receive the wrong item?＋
Please contact us with your order details and a photo of the received item. We will arrange the correct replacement.
How long is the Jovikids warranty?＋
Jovikids products include a 3-year warranty against manufacturing faults, subject to the warranty terms.
What is ISOFIX?＋
ISOFIX is a standardised system that connects compatible child seats directly to anchorage points in the vehicle.
